TraininG

An ethics program that exists on paper but never in the hearts, minds, and actions of the organization’s employees creates a breeding ground for violations.
- “Ethical Culture Building: A modern business imperative” 
   A research report by The Ethics Resource Center – 2008

Whether the need is in ethics, leadership or team building, we help leaders build organizations by building ethical relationships. Our focus on personal values and accountability empowers people to develop the types of relationships that will make them and their organizations more successful. Our goal is to assist organizations build cultures of integrity that have strong evidence of: openness to communicate about ethical concerns; trust and empowerment, respect for individual judgment; and expectation of integrity in performance. The stronger the evidence is of these vital ethical components, the better the morale and the greater the productivity. TWI training is affordable and effective. Each training program is customized for the organization and industry.

Our training programs offer personal and organizational assessments, practical models and useful materials that are designed to focus on ethical communication; valuing people, and helping them be successful; and assisting leadership in building stronger ethical work environments. Often, after taking our classes, people will comment that they want to teach the skills they learned in class to their family and co-workers. Each class topic and material is designed to affect people at the living level of their lives.

Transformative Ethics Training Programs

Integrity has no need of rules.
- Albert Camus

Ethics is, ultimately, about people and relationships, and the choices we make. This simple insight is the basis for TWI’s ethics training. We call this approach Transformative Ethics™. You will learn the value of: empowering personal responsibility for decisions; accepting accountability for how decisions affect people and relationships; motivating ethical behavior that comes from within; and equipping people with the values-based skills and tools that make it all possible.

In ethics training, as in life, what we focus on affects our results:

• By focusing on enforcing conformity to codes of conduct and policies to externally manage risk, the result is an eroding of personal responsibility and accountability. “Show me in the manual where I can’t do that.” “Before we act, is there a policy for that?” Empowerment, individual judgment and morale are diminished. A culture of submission, fear and decision avoidance often is created over time.

• By focusing on transforming people and their relationships by providing ethical awareness and decision making skills to internally self-manage risk, the result is an empowering of personal responsibility and accountability. “I won’t do that because I choose not to.” “Before we act, let’s make sure this is the best decision we can make.” A culture of action, mutual trust, and confident decision making is created over time.

Over the years, and in almost all industries and sectors, ethical violations have not changed or improved. We still see the same type and number. If we truly desire to change this situation, we must change our approach. The same manner of educating or training employees on ethics no longer should be thought to be the answer. To effectively change the outcome we need to bring the decision making process to the employee. We all must realize that nothing changes unless we change. Transformative Ethics can be that catalyst to create ethical change in individuals and organizations.

Building a Culture of Integrity

TWI's ethics training programs provide the framework to build a Culture of Integrity by focusing on building ethical behavior through transforming attitudes and beliefs.

The programs provide the knowledge, tools and skills that give individuals the ability to be a drop of ethical value that can influence and effect change. They transform people and organizations by increasing trust through building strong, viable personal and professional relationships; developing an effective, dynamic decision making process; and holding ourselves accountable for how our actions and attitudes affect our personal and professional relationships.

• Transformative Ethics, Building Trust Through Values Based Decision Making 
• Ethics: Beyond Codes and Standards--Making Good Ethical Decisions 
• From Fear to Trust: New Ethical Strategies in Law Enforcement
• Leadership: Building a Culture of Integrity
• Transformative Ethics
• Ethical Awareness: The Choice is Yours

The transformative approach of these programs strengthens people's ability and will to judge what is right, care deeply about what is right and, to do what is right. It creates more than an “ethics program,” this approach builds a culture of integrity that exists, not just on paper, but “in the hearts, minds, and actions of the organization’s employees.”

Over 100 U.S. Department of Labor Studies demonstrate that…

...an ethical culture that builds respect and trust among its people also adds significantly to a company’s competitive advantage. These studies examined the link between a more progressive approach to people and practices and an improved bottom-line. The results concluded that there is a positive relationship between training, motivating and empowering employees and overall improvements in productivity, employee satisfaction and financial performance.

For more information about how TWI can customize ethics training programs for your organization contact Tom Rosella or call 480-244-4677.

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Transformative Training^© Programs

Transformative Training^© is a suite of dynamic training programs that use several powerful tools and models to equip and empower individuals to build mutual trust and respect within the organization and with external customers. Each of these highly interactive and innovative programs provides the relevant and essential knowledge and behavioral skills for personal and organizational success. From the classroom to the boardroom to the courtroom, these programs are highly effective and are delivered using active adult learning principles. Each course has an ethics component and stresses personal responsibility and accountability.

Transformative Communication^© is a unique and powerful communication program that uses a simple but dynamic process to teach the complex art of effective communication. Individuals are given the skills and tools that improve their ability to communicate effectively in their professional and personal conversations. The program helps individuals be more effective, have fewer conflicts and create more value for their customers and organizations.

Transformative Leadership^© program focuses on developing leadership skills that are necessary to run a successful organization or department. Skills that will help recruit, retain and develop key employees, as well as acquire and keep customers. There is both a strategic and a tactical component to the program that work together to build leadership competencies and to develop the communication skills required for mentoring, managing and empowering people to achieve to their fullest potential.

Transformative Team Building^© program brings team members together to work effectively and efficiently to pursue common goals or business objectives. The result is a team that works together using the synergy of all the members. Participants become self-aware of their ethical perspective and how their values play a role in the team goals that they set and achieve. They learn how to stretch themselves from the paradigm they have built for themselves, to get out of their comfort zone and into the area that they have always had the potential to achieve, but never the courage or know how to pursue. The VALUES Team Building^© program builds trust by building relationships that are reciprocating and mutually beneficial. It also teaches coaches and leaders how to inspire through affirmation.

Transformative Customer Service^© is about creating a customer experience culture that is built upon a values-driven relationship building process. Relationships must be built internally first. You cannot export what you do not possess internally. People never treat their customers better than they treat each other. Often, organizations think they have a customer service issue when what they have is really an internal ethics issue-not treating each other with dignity and respect. By developing better internal communication the result will be a higher level of retention, improved recruiting of new employees and enhanced morale. This will lead to improved external communication which drives better customer satisfaction and loyalty.

Transformative Coaching^© delivers the skills and tools necessary to accelerate the development of talent in your organization thereby shortening your leaders’ time-to-competence in today’s increasingly demanding leadership roles. The program improves current levels of leadership performance for the leader, team and the organization. It develops a deeper talent pool for succession and assists leaders and employees in attaining their optimal performance level.

Transformative Selling^© is a dynamic sales program that delivers a sales process that is easily understood and duplicated. It focuses on the internal issues that make salespeople successful. Salespeople find this program useful because it spotlights uncovering and meeting needs, building relationships and creating value. Selling is about sales skills, motivation and product knowledge. You provide the product experts and we will help your sales people be successful.

Transformative Goal Realization^© will, in addition to helping participants discover their purpose and passion, show them how to succinctly put together a plan to accomplish their goals. Individuals will discover what holds them back from reaching their full potential and learn to apply tools that will get them going into their future.

For more information about VALUES Training programs contact Tom Rosella or call 480-244-4677.

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Transformative Workshops for Special Needs

Critical Thinking – I think, therefore I am…and, wow, what was I thinking! provides opportunities to define, evaluate, develop, and apply critical thinking skills. The discussion focuses on four of the most significant components of critical thinking—perception, assumption, emotion, and language. Participants will expand their critical thinking abilities and amplify their decision-making expertise in ways that support the success of the individual, the group, and the organization. It addresses questions such as: Is perception reality? Is it possible not to make an assumption about a person or an event? Can we leave emotion out of our decision-making? How do we use language in our thoughts and actions?

Diversity and Inclusion – Variety is the spice and fact of life offers participants opportunities to not only identify and evaluate, but embrace the unique components of their identity and those of others. Emphasis is placed on examining the multi-dimensional influences in our identity development. Participants will experience how accepting diversity and promoting inclusion can strengthen and enrich personal and organizational growth. Participants will also identify, evaluate, and discuss the diversity of their relationship development using the Identity Relationship Development Diversity Matrix™.

Accountability vs. Responsibility – The devil made me do it! offers opportunities to compare, contrast, explore, and assess the concepts of accountability and responsibility. The unique focus of this workshop is on understanding and accepting what drives our decision-making. Participants will be engaged in identifying their responsibilities more accurately and enhancing their willingness to deal with them. The workshop examines issues important behavior issues in ethics: What is the difference between accountability and responsibility? What does it mean to be answerable? What drives your decision making? How much are you compelled by reward? How much by punishment? Participants will also evaluate and discuss their responsibility motivation index using the Accountability-Responsibility Evaluation (ARE)™.

C. P. R. – Conceiving Personal Responsibility - The Heart and Soul of Ethical Leadership explores how everyday, in every organization, every member will have many opportunities to get in the way, out of the way, or lead the way. Given the most constructive skills, the person will have the opportunity make the most constructive choices to lead the way. We have few choices on what will be. We have many choices on how it will be.™

Many organizations are searching for ways to help their staff members deal with change. Successful efforts, ones that make a sustainable difference, realize dealing with change requires personal change, personal growth—making the most constructive choices. They realize the tools for making the best choices lie inside each of us. Continuous improvement, total quality, employee empowerment, reengineering, etc., are effective only to the degree that each member of the organization is engaged and responsible.

C.P.R. - Conceiving Personal Responsibility - The Heart and Soul of Ethical Leadership is a workshop that gives participants the opportunity to add to their tool bag of Constructive Ethics Leadership™ skills—confidence, purpose, responsibility—choices to become more ethically aware, accepting, and active. Ethics are the ground rules of behavior we choose in conducting our relationships. Constructive Ethics Leadership™ occurs when we choose to continuously upgrade our relationships.

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